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Training & Support

Training Videos

If you are new to HelpCounter, we recommend starting with the General Program Overview below. It provides a very good overview of what HelpCounter does and how to administer it. Then moving through the rest of the videos will have you up to speed on HelpCounter very quickly.



The videos move at a pretty fast pace, so please use the movie controller to go back and review any portions at any time. This controller will appear near the bottom of each video and you can use it to pause, go back a little bit, etc. Use the slider on the left side of the controller to instantly move to any part of the video. If you don't see this controller, your window just isn't big enough to to show it. Try expanding the window to full screen or scrolling down - it will be there.

Each video will open in a new window. Simply close its window when you are finished viewing it.

'How To' Guides

Each guide will provide detailed step by step instructions for a single opertion or feature.
They are designed to easily printed for your convenience.

Note: we are creating video versions of each 'How To' guide. We will add them to this page as they are available.
Adding/Editing Data
Add a Volunteer
Add an Activity
Add Volunteers to an Activity/Committee
Manually Enter Volunteered Hours
Communications
Enable Spanish Sign In
Change the Marquee Message
Add a Pop Up Message
Send an Email to Everyone
Handle Bounced Emails
Reports
View Activity/Committee Memberships
View Overall Hours Reports
View Individual Volunteer Hours Reports
E-Mail Sign In History to a Volunteer
View Previous Years Information
General
Set up the Label/Badge Printer
Change the Mascot Picture
View the Sign In Log

Each pdf or video will open in a new window. Simply close its window when you are finished viewing it.